Advocacy & Liaise
Some areas the SBS can help:
- Language barriers
- Navigate the UK welfare system, NHS, local services
- Liaise with family members to inform and take action
Some of the many situations where you or someone you know may benefit from advocacy or liaise:
Liaise: After Mrs. P’s physical and mental health declined, resulting in a need to move into a care home, Mrs. P’s only relative her sister R living in Switzerland wanted to help her sister. The sister contacted the SBS to find a Welfare Officer that was mandated to help them liaise with various different health care professionals and also accompanied Mrs. P to a few appointments. The sister was able to take part in deciding the care plans and arrangements in her sisters’ best interest.
Advocacy: Mr. D felt his voice was not being heard and that he needed someone to support him on telephone conversations, online communications and in meetings when speaking with social services, health care professionals and other professionals. With the help of a Welfare Officer arranged by SBS, Mr. D was able to stand his ground and to obtain what he was hoping for whilst feeling he was being listened to, this empowered him to grow more confident.